Privacy Policy

1. Introduction

Welcome to Felilois Clothing GH (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via third-party payment gateways)

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on website

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Manage your account

  • Send order confirmations and updates

  • Improve our website and services

  • Provide customer support

  • Prevent fraud and security issues

4. Payment Information

All payment transactions are processed through secure third-party payment gateways such as Paystack, Stripe, or PayPal.

We do not store or have access to your full payment details.

5. Sharing of Information

We do not sell or rent your personal data.

We may share information only with:

  • Payment processors

  • Shipping and delivery companies

  • Legal authorities (if required by law)

6. Cookies

We use cookies to:

  • Improve website functionality

  • Remember user preferences

  • Analyze website traffic

You can disable cookies in your browser settings, but some features may not function properly.

7. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of your data

  • Request deletion of your data

  • Withdraw consent at any time

9. Third-Party Services

Our website may include links to third-party services. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Email: info@feliloisclothinggh.com
Website: https://feliloisclothinggh.com

📜 Terms & Conditions

1. Overview

By using this website, you agree to comply with these Terms and Conditions. If you do not agree, please do not use our website.

2. Products

We sell fashion items including clothing and accessories. We make every effort to display product descriptions and images accurately, but slight variations may occur.

3. Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order.

  • Once an order is placed, you will receive confirmation via email.

4. Pricing

All prices are listed in [GHS, and USD] and may change without notice.

5. Payment

We accept secure payments via approved payment gateways. Orders will not be processed until payment is confirmed.

6. Shipping

  • Delivery times vary depending on location.

  • Delays may occur due to logistics or external factors.

7. Returns & Refunds

We accept returns under the following conditions:

  • Item is defective or damaged

  • Wrong item was delivered

Items must be returned within [7 Days] of delivery.

Refunds will be processed after inspection.

8. User Accounts

You are responsible for maintaining the confidentiality of your account details.

We are not responsible for unauthorised access due to user negligence.

9. Limitation of Liability

We are not liable for any indirect or accidental damages arising from the use of our website or products.

10. Changes to Terms

We may update these Terms at any time without prior notice.

11. Contact Information

For support or inquiries:

Email: info@feliloisclothinggh.com